(NEW Sept. 13) Important Update regarding iOS 8 Support

This week DPS Engineering identified a new problem with v31/32 viewers that adversely impacts a user’s ability to access and download content when upgrading to iOS 8.   This problem has been corrected, but it does require DPS applications to be rebuilt and resubmitted to Apple – even if you have rebuilt your app(s) recently.

Applications must be built with App Builder after 3:00 AM PDT September 13 and submitted to Apple for these changes to take effect.

More detailed information can be found here.

The Adobe Digital Publishing Team

13-Sep-2014 7:30 PDT by Sean Schnoor

[RESOLVED] Failures with DPS App Submissions for iOS

[8:40 AM PDT] DPS Engineering confirmed that Apple modified the app submission process and applications can now be successfully submitted for approval.

[5:15 PM PDT]  DPS Engineering will be working thru the night to address the issue.  Next update expected mid-morning Thursday PDT.

[3:00 PM PDT]  DPS Engineering is currently working to address the issue.  Next update at 6pm PDT.

Several DPS customers have reported their apps being rejected when submitting to Apple.  The DPS engineering team is actively investigating this issue and working on a plan to resolve it so that customers are able to submit apps successfully.

A status update will be posted later today at 3pm PDT.

The Adobe Digital Publishing Team

10-Sep-2014 12:34 PDT by Sean Schnoor

DPS Analytics Dashboard missing data

8:20 am PDT Thursday: Services completed working through backlog – service has returned to normal operation.

9:30 am PDT: Services continue to work through the backlog of unprocessed requests. Current estimate is approximately one day. Next update in 24 hours.

1:25 am PDT: The issue was due to a huge backlog of unprocessed requests which causes 1-2 days delays in updating the analytics data. Some users will still miss the analytics data for 8th of September onwards, but the data will appear during the day. We are monitoring the situation. An update will be provided in approximately 8 hours.

11:15 pm PDT: Teams continue to address this issue. An update will be provided in approximately 4 hours.

7:15 pm PDT: Teams continue to address this issue. An update will be provided in approximately 4 hours.

3:15 pm PDT: Teams continue to investigate this issue. An update will be provided in approximately 4 hours.

10:34 AM PDT: We have identified the root cause. An update will be posted in the next hours.

9:56 AM PDT: We confirm that some customers are affected by this issue and that it is unrelated to the R32 release. The investigation continues.

8:44 AM PDT: We are still investigating the issue.

7:39 AM PDT: Several customers reported missing data in the DPS Analytics portal. DPS Analytics team is investigating the issue.

 

9-Sep-2014 7:39 PDT by Costin Genescu

Adobe DPS v32 is now available

Adobe DPS v32 is now available. This release includes iOS 8 support, improved push notification and authoring features, as well as updates to both the Android and Windows viewers. For more details on v32 features please read the v32 release notes and register to attend the DPS v32 release briefing on September 24, 2014.

Note that to ensure your application will run on iOS 8, your application must be built with either v31 or v32, built after August 18, and resubmitted to Apple. More details can be found here.

DPS v32 requires that InDesign CC/CS6 users install DPS Desktop Tools v31 or later. More information on how to update your tools can be found here.

As a reminder, DPS no longer supports the ability to use InDesign CS5/5.5 to create folios or articles and upload content to the Folio Producer Service. More information can be found here.

The Adobe Digital Publishing Team

5-Sep-2014 12:39 PDT by Sean Schnoor

[Resolved] Publishing and Upload is unavailable

[1:50am PT] The issue has been resolved.

The DPS team is investigating an outage of publishing and article upload. Next update at 1:50am PT.

5-Sep-2014 1:41 PDT by Sarinder Virk

Important information regarding DPS and iOS 8

The Adobe DPS v31.3 release on August 18, 2014 included an update to the v30 and v31 multi-issue viewers that addressed a major problem with DPS running on iOS 8 beta. DPS customers wishing to support iOS8 must rebuild their apps to v30 or v31 and submit an update to Apple before iOS 8 is released. Failure to update apps will result in DPS apps not functioning properly when iOS 8 is released. If you currently have a v30 or v31 app in the app store please make sure it was built after August 18.

When rebuilding your applications if you make use of the “auto hiding of the vertical folio scrollbar” option in App Builder, a bug was recently discovered with this functionality. You must uncheck the “Enable auto hiding of the vertical folio scroll bar” option in App Builder to enable the feature.  More information can be found on the DPS Bug Fix Release Notes Page (see “Important: Update apps prior to iOS 8 release”).

Adobe DPS Team

18-Aug-2014 19:37 PDT by Bur Davis

Adobe DPS v31.3 now available

This release includes improvements to the iOS, Android and Windows viewers. In addition, push certificates are now managed in the Push Notifications Portal on the DPS Dashboard.

This update does not require an update to the InDesign Plug-ins.

See the What’s New page for more info about the updates, and refer to the Bug fix release notes page for bug fixes in this release.

Thanks,
Adobe DPS Team

18-Aug-2014 19:32 PDT by Bur Davis

[Resolved] Publishing, Upload, and Dashboard temporarily unavailable

The DPS team observed an outage of publishing, article upload, and Dashboard login (digitalpublishing.acrobat.com) between 5:14am and 6:18am.

16-Aug-2014 6:59 PDT by Sarinder Virk

Adobe DPS v31.3 to be made available on August 18, 2014

This release will include improvements to the iOS, Android and Windows viewers. In addition, push certificates are now managed in the Push Notifications Portal on the DPS Dashboard.

This update does not require an update to the InDesign Plug-ins.

On the day of the release, see the What’s New page for more info about the updates, and refer to the Bug fix release notes page for bug fixes in this release.

Thanks,
Adobe DPS Team

14-Aug-2014 22:03 PDT by Bur Davis

[Resolved] DPS Analytics temporarily unavailable for some customers

01:00 am PST: The problem has been solved.

12:37 am PST: Investigation continues.

11:30 pm PST: Due to some problems that are currently under investigation, DPS Analytics is not able right now to show any analytics information for some of the customers. New updates will be available with the progress of the investigation.

Thanks,
Adobe DPS Team.

12-Aug-2014 23:36 PDT by Remus Stratulat

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