Important information regarding DPS and iOS 8

The Adobe DPS v31.3 release includes an update to the v30 and v31 multi-issue viewers that addresses a problem with DPS running on iOS 8 beta.

DPS customers are strongly encouraged to rebuild their apps to v30 or v31 and submit an update to Apple before iOS 8 is released. Failure to update apps may result in DPS apps not functioning properly when iOS 8 is released publicly.
More information on the problem can be found in the DPS Bug Fix Release Notes.

Adobe DPS Team

18-Aug-2014 19:37 PDT by Bur Davis

Adobe DPS v31.3 now available

This release includes improvements to the iOS, Android and Windows viewers. In addition, push certificates are now managed in the Push Notifications Portal on the DPS Dashboard.

This update does not require an update to the InDesign Plug-ins.

See the What’s New page for more info about the updates, and refer to the Bug fix release notes page for bug fixes in this release.

Thanks,
Adobe DPS Team

18-Aug-2014 19:32 PDT by Bur Davis

[Resolved] Publishing, Upload, and Dashboard temporarily unavailable

The DPS team observed an outage of publishing, article upload, and Dashboard login (digitalpublishing.acrobat.com) between 5:14am and 6:18am.

16-Aug-2014 6:59 PDT by Sarinder Virk

Adobe DPS v31.3 to be made available on August 18, 2014

This release will include improvements to the iOS, Android and Windows viewers. In addition, push certificates are now managed in the Push Notifications Portal on the DPS Dashboard.

This update does not require an update to the InDesign Plug-ins.

On the day of the release, see the What’s New page for more info about the updates, and refer to the Bug fix release notes page for bug fixes in this release.

Thanks,
Adobe DPS Team

14-Aug-2014 22:03 PDT by Bur Davis

[Resolved] DPS Analytics temporarily unavailable for some customers

01:00 am PST: The problem has been solved.

12:37 am PST: Investigation continues.

11:30 pm PST: Due to some problems that are currently under investigation, DPS Analytics is not able right now to show any analytics information for some of the customers. New updates will be available with the progress of the investigation.

Thanks,
Adobe DPS Team.

12-Aug-2014 23:36 PDT by Remus Stratulat

Adobe DPS v31.2 Update Now Available

This release includes improvements to the iOS, Android and Windows viewers.

This update does not require an update to the InDesign Plug-ins.

See the What’s New page for more info about the updates, and refer to the Bug fix release notes page for bug fixes in this release.

Thanks,
Adobe DPS Team.

28-Jul-2014 16:42 PDT by Bur Davis

Account Management and Analytics Dashboard experience intermittent errors

8:34 AM PT: The issue was solved. Account Management and Analytics Dashboard are back to normal.

8:02 AM PT: Account Management impact confirmed. US Based customers are not able to configure accounts with Analytics in DPS Dashboard – Account Administration page.

7:51 AM PT: Because of a SiteCatalyst issue, the Analytics Dashboard is experiencing intermittent errors or slow response times. More updates to follow.

22-Jul-2014 7:51 PDT by Costin Genescu

[Resolved] Error #1009 when creating multi-folio apps in App Builder

[10:00 am PDT] Customers using DPS App Builder to create multi-folio applications with .mobileprovision files created in the iTunes  Developer Portal after 7/17/2014 are experiencing error #1009 when attempting to create the application. This only impacts customers using .mobileprovision files created after 7/17/2014. Older .mobileprovision files will work correctly.

We are investigating the changes necessary to update App Builder to support recent changes to the .mobileprovision files generated by the iTunes Developer Portal. An update will be posted by Monday, July 21st, at 8am PDT.

[2014-07-21 6:30am PDT]: This is now resolved. If you encountered this issue please delete the .mobileprovision file you were using and go back to the iTunes Developer Portal and generate a new one. The new one you generate should work. There is no need to update your App Builder client.

18-Jul-2014 10:13 PDT by Remus Stratulat

[Resolved] DPS Portal options disabled

10:13 am PT: All services have been restored

10:00 am PT: Work on fix continues

7:20 am PT : Intermittent failures are still being observed.  The problem has been identified and we are working on a solution which will be available no sooner than 10 am PT.

Note that publishing impact is limited to inability to share content from the Folio Producer.  Other publishing functions are operating as expected.

We have identified the following temporary workarounds for some of the problems:

- Sharing is available and may be executed from the Folio Builder Panel.

- Account administration may be accessed after successful login if you go to a separate tab and open the following page directly: https://digitalpublishing.acrobat.com/app.html#x=admin

- At this time we do not have a means to provide access to Analytics or Push notification functions.

6:15 am PT: The DPS Operations team is observing an intermittent issue with the DPS portal dashboard, where certain options (such as Analytics, Notifications or Account Administration) appear as disabled for some of the customers. We are currently investigating and further assessing the impact.

15-Jul-2014 6:19 PDT by Dragos Georgita

[Resolved]Content Delivery and Publishing unavailable

8:19 pm PT: All services have been restored

7:30 pm PT: Work on the fix continues.

6:37 pm PT: Work on the fix is continues.  There is currently no ETA for service restoration.  Additional  information on the nature of the problem may be found at:  http://blogs.adobe.com/adobecare/2014/07/14/users-unable-to-login-to-adobe-services/

5:38 pm PT: We have identified the root cause of the problem and are working to restore service as soon as possible.

5:25 pm PT: Investigation continues.

4:35 pm PT: At this time customers are unable to login to https://digitalpublishing.acrobat.com  and other DPS functions.  Investigations continue.

DPS Operations has discovered failures in content delivery and publishing beginning at 4:10 pm PT.  We are investigating the problem now.

Next update: 8:30 pm PT.

14-Jul-2014 16:19 PDT by Michelle Dalton

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