This page shows the service status for Adobe Digital Publishing Solution (DPS 2015) and Adobe Digital Publishing Suite (DPS). Make sure to reference the service you are working on and the status of the individual service components.



 [RESOLVED] DPS 2015 experiencing intermittent publishing failures.

Update 2pm PT, 8/28 – Fix has been deployed and verified on production. If you have encountered preview or publishing failure due to this issue, please re-upload the images to replace the problematic image reference in the affected entities (e.g. articles, collections, banners, etc.) and retry preview or publish to resolve preview and publishing failure.

Update 1pm PT, 8/28 – DPS eng and ops teams are performing final tests before production deployment. ETA of deployment is 2pm PT.

Update 11am PT, 8/28 – DPS eng and ops teams are preparing for deploying the fix to production early this afternoon. Will update when the fix is deployed.

Update 10:47 am PT – we have identified a problem that occurs when very large images are replaced with low resolutions replacements for entities, e.g. articles, collections, banners, layouts, etc.  Subsequent attempts to publish or preview with these entities will fail.  We have high priority work in progress to provide a fix for this problem, but do not currently have an ETA for deploying that.  A short term work around would be to avoid such replacements.  Alternatively, deleting and recreating the entity would eliminate the problem.

Update 9:30 am PT – investigation of cause continues.  Failures occurring repeatedly in the same small number of publications.

DPS Operations has been called into investigate intermittent failures with publishing operations. This is occurring for some requests where thumbnail generation is required.

28-Aug-2015 14:26 PDT by Jianlan Song

 [RESOLVED] DPS 2015 experiencing intermittent publishing failures.

Update 2pm PT, 8/28 – Fix has been deployed and verified on production. If you have encountered preview or publishing failure due to this issue, please re-upload the images to replace the problematic image reference in the affected entities (e.g. articles, collections, banners, etc.) to resolve preview and publishing failure.

Update 1pm PT, 8/28 – DPS eng and ops teams are performing final tests before production deployment. ETA of deployment is 2pm PT.

Update 11am PT, 8/28 – DPS eng and ops teams are preparing for deploying the fix to production early this afternoon. Will update when the fix is deployed.

Update 10:47 am PT – we have identified a problem that occurs when very large images are replaced with low resolutions replacements for entities, e.g. articles, collections, banners, layouts, etc.  Subsequent attempts to publish or preview with these entities will fail.  We have high priority work in progress to provide a fix for this problem, but do not currently have an ETA for deploying that.  A short term work around would be to avoid such replacements.  Alternatively, deleting and recreating the entity would eliminate the problem.

Update 9:30 am PT – investigation of cause continues.  Failures occurring repeatedly in the same small number of publications.

DPS Operations has been called into investigate intermittent failures with publishing operations. This is occurring for some requests where thumbnail generation is required.

 

27-Aug-2015 8:30 PDT by Michelle Dalton

 DPS 2015.3 Release

The DPS team updated Digital Publishing Solution (DPS 2015) to release version 2015.3 on Tuesday, August 25. This release includes performance enhancements and bug fixes. For release details, please see the Release Notes for DPS 2015.

– DPS Team

25-Aug-2015 14:51 PDT by Bur Davis

 [RESOLVED] DPS 2015 experiencing intermittent publishing failures

Update 1:48pm PT: The server instances which caused failure were replaced with new instances and service is back to normal. Last error instance was at 1:33pm PT and no more error afterwards.

The DPS operations team has been called in to investigate intermittent failures occurring during publish requests.

25-Aug-2015 12:51 PDT by Michelle Dalton

 DPS 2015 Maintenance August 25, 09:30-11:00 a.m. PDT

On Tuesday August 25, the Digital Publishing Solution Team will perform system maintenance on DPS 2015 from 09:30 a.m. to 11:00 a.m. PDT. During this maintenance, the service might be unavailable for short periods of time.

DPS Team.

 

24-Aug-2015 14:17 PDT by Bur Davis

 [RESOLVED] DPS 2015 Content Production Service degradation

Update 5:40pm PT: The issues was resolved and service is back to normal.

DPS (2015) Content Dashboard is failing to download thumbnail images. DPS Operations has been called in to investigate root cause.

13-Aug-2015 17:13 PDT by Jianlan Song

 [Resolved] DPS and DPS 2015 Production:Upload and Production:Publishing intermittent failures

Update 1:38 pm PT Service has been restored and last known failures were observed at 1:19 pm PT.  Note that DPS Content Distribution between  12:59-1:03 pm PT.

Update 1:00 pm PT  I has now been observed that this is also impacting DPS 2015 Content Production flows.  In particular, preview generation requests are intermittently failing.

DPS Operations has been called in to investigate intermittent failures with DPS Production:Upload and Production:Publishing failures.  At this time it appears that reading content and content distribution functions are operating normally.

 

 

10-Aug-2015 12:56 PDT by Michelle Dalton

 [Resolved] Multiple services in DPS and DPS 2015 are failing

Update 3:52am PDT: All DPS and DPS 2015 are fully functional.

Update 3:38am PDT: We are experiencing increased availability of both DPS and DPS2015 services. Tests have not confirmed a full recovery yet.

Update 3:00am PDT: We are continuing to investigate and test.

Update 2:00am PDT: We are continuing to investigate and test.

Multiple services in DPS and DPS 2015 are failing. DPS Operations team is investigating.

10-Aug-2015 1:00 PDT by Remus Stratulat

 [Resolved] DPS 2015 Content Production is failing

Update 1.50pm PDT: Publishing is now fully functional and tested.

Update 1.30pm PDT: We are continuing to investigate and test.

Update 1.15pm PDT: We are continuing to investigate and test.

Update 1.00pm PDT: We are continuing to investigate and test.

Update 12.30pm PDT: Solution partially successful. Unable to publish Collections. We are continuing to investigate and test.

Update 12.15pm PDT: Solution deployed. We are continuing to test.

Update 12.00pm PDT: The Operations team have identified and are testing a solution.

Update 11.45am PDT: The DPS Operations team is investigating.

DPS Content Production workflows are failing.

3-Aug-2015 11:24 PDT by Bur Davis

 DPS 2015.2.2 Release

The DPS team updated Digital Publishing Solution (DPS 2015) to release version 2015.2.2 on Monday 3-August. This release includes performance improvements and bug fixes. For release details, please see the Bug Fix Release Notes for DPS 2015.

DPS Team

3-Aug-2015 8:38 PDT by Bur Davis

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