[Resolved] Distribution and publishing functions failing

Update 1:00 am PT: This issue has been resolved.  Service was fully restored approximately 10-15 minutes ago.

Update 12:06 pm PT: Error rates have spiked again on Content Distribution.  Investigation continues and next update when behavior stabilizes.

Update 11:49 pm PT: We’ve seen some recovery in Content Distribution function and the error rate is significantly reduced.  Investigation continues.

DPS Operations has been alerted to intermittent, but frequent, failures occurring with Content Distributions, Publishing and Upload functions.  We are currently investigating and trying to restore service as soon as possible.

18-Jan-2015 23:39 PST by Michelle Dalton

[Resolved] Login failures in digitalpublishing.acrobat.com

Update: 7:00 am PT: Service has been restored and should be operating normally.

DPS Ops has been alerted to a problem resulting in login failures at https://digitalpublishing.acrobat.com.  We’re are currently investigating and working to restore service as soon as possible.

16-Jan-2015 6:32 PST by Michelle Dalton

Errors when retrieving Analytics reports data

06:25 AM PST: The problem was solved.

02:10 AM PST: The DPS team has observed errors for some users when retrieving reports data. The issue is currently under investigation.

16-Jan-2015 2:12 PST by Costin Genescu

Adobe DPS support for 64-bit iOS apps in v32

Adobe delivered the v32.4.1 update to the Digital Publishing Suite on January 12, 2015. In this update, customers can build v32 applications that are compliant with the most recent Apple App Store requirements to include 64-bit versions of the apps.

There is no need to rebuild existing apps. Starting February 1, Apple requires only new app submissions to have 64-bit support. All v32 apps created with DPS after January 12, 2015 will have 64-bit support. You can update your apps whenever it is convenient for you.

Adobe will not introduce a 64-bit compatible version for v31 apps. As a result, the ability to build v31 apps will be removed from DPS App Builder in the release scheduled for February 2, 2015. You can upgrade your v31 apps to v32 (with 64-bit support) at your leisure. If you encounter compatibility issues during the upgrade of your apps from v31 to v32, please contact Adobe Enterprise Support. You can view Enterprise Support contact information by signing in to the DPS Dashboard.

-The DPS Team

12-Jan-2015 10:30 PST by Bob Bringhurst

iTunes Connect App Store price adjustments

If you use Adobe DPS to create apps for the Apple App Store, you may have received an e-mail notification from Apple with the subject “iTunes Connect: App Store price adjustments.”

Adobe has learned that in some cases, the price adjustments will have an impact on iTunes subscriptions offered in your iOS apps. In regions affected by a pricing increase, the Auto-Renewal setting for active subscriptions will be turned off due to the pricing adjustment. Apple notifies subscription customers 10 days in advance of cancellation. When the subscription expires, Apple will notify customers again to give them the opportunity to stay current.

-The DPS Team

12-Jan-2015 10:28 PST by Bob Bringhurst

[Resolved] Users unable to login to Publishing Portal

[9:13am PT] The issue has been resolved.

Users are currently unable to sign on to the Account Management interface, the Folio Builder Panel and the Publishing Portal due to a upstream outage of authentication service. The Operations team is actively investigating. Next update 10:45am PT.

12-Jan-2015 9:06 PST by Sarinder Virk

Adobe Holiday Break Schedule 20-December to 4-January

Adobe closes its corporate offices on Saturday, 20-December-2014, and resumes normal operation Monday, 5-January-2015.

The Adobe DPS team will still be available to address critical system issues during this period. Please use your normal communication methods to reach us.

DPS Staff

18-Dec-2014 8:52 PST by Bur Davis

[RESOLVED] content publishing service degradation

[Update: 12-1402014 3:30pm PST] Service was recovered ~3pm PST.

DPS ops team observed increased upload and publishing failure rate. ops team has started investigation and recovery process.

14-Dec-2014 14:59 PST by Jianlan Song

Adobe DPS v32.4 now available

The v32.4 release includes service enhancements and iOS viewer bug fixes. See What’s new in this release and Bug fix release notes for complete release details.

As a reminder, with the v32.4 release, the legacy Content Viewer for Android is now retired and you can no longer use DPS App Builder to create or edit legacy Android apps. Instead, build native Android 4.0.3 or later apps for phones and tablets using the Web-based DPS App Builder. More details can be found in this FAQ (PDF).

If you would like to receive more detailed updates on DPS product news, how-to content and training information, please sign up here.

Thanks,
Adobe DPS Team

8-Dec-2014 15:18 PST by Bob Bringhurst

[Resolved] Users unable to login to Publishing Portal, Folio Builder Panel and Account Management

[10:35am PT] The issue has been resolved.

Users are currently unable to sign on to the Account Management interface, the Folio Builder Panel and the Publishing Portal due to a upstream outage of authentication service. The Operations team is actively investigating. Next update 10:45am PT.

24-Nov-2014 10:26 PST by Sarinder Virk

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